Bet365 Privacy Policy

Types of personal data collected

The platform may collect the following categories of personal information:

• Identification data, such as name, date of birth, nationality, and identity document details for verification.
• Contact data, such as email address, mobile number, and postal address.
• Account data, such as username, password, language preferences, and communication settings.
• Transaction and payment data, such as bank details, payment instrument details, deposits, withdrawals, and betting history, as needed for legal and accounting purposes.
• Technical data, such as IP address, device identifiers, browser type, operating system, and access times.
• Usage data, such as pages visited, clicks, time spent on the websites, and interaction with responsible gaming tools.
• Communication data, such as chats, emails, and phone calls, which may be recorded in line with law for security and quality purposes.

Collection of personal information is limited to what is needed to provide online gaming and betting services, comply with legal and regulatory requirements, and protect the integrity of the platform.

Purposes of collection and processing

Personal data is collected and processed to:

• Open, manage, and secure user accounts.
• Verify identity, age, and eligibility to use the services.
• Process payments, payouts, and other financial transactions.
• Monitor betting activity to prevent fraud, money laundering, and other unlawful conduct.
• Provide customer support and respond to user requests.
• Improve website performance, user experience, and service quality based on aggregated usage information.
• Comply with applicable laws in India and other relevant jurisdictions, including tax, accounting, and anti-money laundering regulations.

Technical and organisational security measures

The operator applies appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures may include:

• Encryption of data in transit and at rest where appropriate.
• Firewalls, intrusion detection, and access control systems.
• Role-based access to personal data, limited to authorised personnel only.
• Regular security audits, vulnerability assessments, and monitoring.
• Secure backup procedures and business continuity planning.
• Employee training and confidentiality obligations.

No online service can guarantee absolute security, but reasonable steps are taken to minimise risks and respond promptly to any suspected incident.

User rights regarding personal information

Subject to applicable Indian law and, where relevant, international standards such as GDPR principles, users have the right to:

• Request access to personal data held about them.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data, where permitted by law and regulatory retention obligations.
• Object to or restrict certain types of processing, such as direct marketing.
• Withdraw consent for processing, where consent is the legal basis, without affecting processing that took place before withdrawal.
• Request a copy of personal information in a commonly used format, when feasible.

These rights can be exercised by contacting the data protection contact provided on the website, subject to verification of identity.

Compliance with India laws and applicable standards

Data processing is carried out in line with applicable Indian data protection principles, including the Information Technology Act, 2000 and relevant Rules, and, where required, follows international best practices such as GDPR-aligned safeguards. The platform takes into account state-level restrictions on online gambling and betting in India and may apply geo-blocking or additional checks where required. Data may also be retained for periods required under local anti-money laundering, taxation, and regulatory frameworks.

Personal data and other information collected from users is used only for lawful and specified purposes. Processing is done in a fair, transparent, and proportionate manner.

Core service and account management

Personal information is used to:

• Create and manage user accounts for online casino and sportsbook services.
• Authenticate logins and secure access to the account.
• Process deposits, bets, winnings, withdrawals, and account adjustments.
• Provide responsible gaming tools such as limits, self-exclusion, and cooling-off periods.

Customer support and service improvement

Data helps to:

• Respond to user queries, complaints, and requests.
• Monitor service quality and staff performance.
• Analyse how users interact with websites, apps, and features to improve navigation, speed, and stability.
• Develop new functionalities and adjust existing services based on aggregated trends.

Marketing and communication

Subject to consent and legal permissions, personal data may be used to:

• Send informational messages related to account status, terms updates, and policy changes.
• Provide marketing communication such as promotions or offers related to online casino and sportsbook services, through email, SMS, or in-account messages.
• Conduct surveys or feedback exercises to understand user preferences.

Users can opt out of marketing messages at any time through account settings or unsubscribe links, while still receiving essential transactional and service notifications.

Analytics, risk management, and compliance

Collected data is used for:

• Statistical analysis, monitoring of betting patterns, and detection of unusual behaviour.
• Prevention and investigation of fraud, money laundering, match fixing, bonus abuse, and other prohibited activities.
• Enforcement of terms and conditions, house rules, and responsible gaming policies.
• Compliance with legal, regulatory, and licensing requirements in India and other relevant jurisdictions.
• Responding to lawful requests from courts, regulators, law enforcement agencies, and financial authorities.

Personal information is not sold to third parties for their independent marketing. Any sharing of data is limited to the purposes listed in this document and is backed by appropriate safeguards.

How users can access and manage their data

Users can review and update much of their personal information directly in the account settings area, including contact details, preferences, and some verification documents. For additional access requests, users may contact the support team or designated data protection contact. Reasonable steps may be taken to verify identity before providing access to protect user privacy.

Correction of personal data

If any information is incorrect or incomplete, users have the right to request correction. The platform may ask for supporting documentation, such as identity proof or address proof, before changing sensitive data like name or date of birth. Corrections will be made within a reasonable time and, where necessary, relevant third parties such as payment partners may be notified.

Deletion of personal data

Users may request deletion of their personal data where:

• The information is no longer needed for the original purpose.
• Consent has been withdrawn, and there is no other legal basis for processing.
• Processing is unlawful under applicable law.

However, data may be retained when required for:

• Compliance with legal and regulatory obligations in India or other jurisdictions.
• Anti-money laundering and counter-terrorist financing record-keeping.
• Tax, accounting, and audit requirements.
• Establishment, exercise, or defence of legal claims.

In such cases, data will be restricted to limited access and used only for the required purposes.

Consent to security checks and payment processing

By registering and using the online services, the user agrees that:

• Security checks may be carried out, including verification of identity, age, payment methods, and source of funds where required.
• Personal data may be provided to external verification services, payment processors, banks, card schemes, and other financial service providers for transaction processing and fraud prevention.
• These providers process payment and verification data in line with their own regulatory obligations and contractual arrangements.

The operator takes reasonable steps to ensure that these partners respect confidentiality and use personal information only for authorised purposes linked to the services provided to the user.

This platform is intended only for persons who are 18 years of age or older, or higher age if required under the laws of the relevant Indian state. Registration, account use, and participation in online casino or sportsbook services by minors is strictly prohibited.

The operator does not knowingly collect personal information from individuals under 18 years. Age is checked using self-declared data and, where necessary, verification documents such as identity proof or address proof. However, without official documents, age cannot be practically verified in all cases at the point of access.

If it is discovered that personal data has been collected from a minor, the account will be closed as soon as reasonably possible, and the information will be deleted or anonymised, subject to legal retention obligations. A parent or legal guardian who believes that their child has provided personal data may contact support to request review and deletion where permitted by law.

To provide reliable online services, personal data may be stored or processed on servers located outside India, including in countries where some of the platform’s group companies, service providers, or business partners operate. These may include jurisdictions in the European Union, the United Kingdom, or other regions that offer technical and operational support.

By using the services and providing personal information, the user consents to such international transfers, subject to this Privacy Policy and applicable law. In all cases, the operator seeks to ensure that:

• Adequate contractual and technical safeguards are in place, such as standard contractual clauses or equivalent protections.
• Partners handle personal data in a manner that is secure, confidential, and consistent with the purposes outlined in this document.
• Transfers comply with applicable cross-border data transfer rules.

Where local law grants additional protection for data transferred abroad, those protections will be observed to the extent they apply to the services.

This Privacy Policy describes how personal data is collected, processed, and protected in the context of the online casino and sportsbook services. In case of conflict between this document and mandatory legal provisions, the applicable law will prevail and may modify how certain rules apply in practice.

The legal disclaimer applies from the moment the user accepts this Privacy Policy, including by:

• Creating an account and ticking any acceptance box presented.
• Continuing to use the websites or mobile applications after being informed of the policy.
• Entering into any contractual relationship or agreement that refers to this Privacy Policy.

Nothing in this document limits any non-excludable rights granted to users under Indian law or other mandatory regulations. The operator reserves the right to update this Privacy Policy in line with legal, regulatory, or operational changes, as described in the section on Acceptance of Privacy Policy.

Cookies are small text files stored on a user’s device when visiting online services or websites. They help recognise the device on future visits and store certain preferences or technical information.

Cookies and similar technologies may be used for the following purposes:

• Basic functioning of the site, such as keeping users logged in and managing session information.
• Statistics and measurement of traffic, including pages visited, time spent, and technical errors.
• Analysis of user behaviour patterns to detect problems, improve navigation, and refine content.
• Personalisation of content, language, and display settings according to user preferences.
• Security and fraud prevention, including identifying unusual access patterns.

Unless a shorter period is appropriate, cookies are generally retained for up to 1 year from the date of placement on the device, after which they may be deleted or refreshed. Users can manage cookies through browser settings by blocking, deleting, or limiting certain types of cookies. However, blocking essential cookies may affect access to some parts of the services or reduce functionality.

By accessing or using the online casino and sportsbook services, registering an account, or submitting personal information, the user confirms full acceptance of this Privacy Policy. If a user does not agree with any part of this document, the services should not be used and personal data should not be provided.

The operator may revise this Privacy Policy from time to time to reflect legal requirements, regulatory guidance, or changes to services and data processing practices. The version published on the official website at the time of use is the binding version and prevails over any earlier version. Continued use of the services after updates are posted will be treated as acceptance of the revised Privacy Policy.

Personal data may be shared with third parties in limited situations, such as:

• Compliance with law, court orders, law enforcement requests, or regulatory obligations in India or other jurisdictions.
• Handling disputes, chargebacks, or legal claims involving users, payment providers, or other parties.
• Execution of contracts and agreements needed to provide the online services, such as payment processors, identity verification services, fraud prevention tools, IT hosting, and communication providers.

Where possible, a list or description of key categories of third-party partners is provided on the website or in related documents. If a new third party is engaged for a materially different purpose, users will be informed of the nature of the sharing and the scope of information involved, subject to legal and security constraints.

By providing personal information and using the services, users consent to such sharing as required for the purposes described in this Privacy Policy. These third parties are expected to handle personal data in line with contractual confidentiality and security obligations and may process it only to the extent necessary to perform their services.

The websites and mobile applications may contain links to external sites or services operated by third parties. These external websites have their own privacy policies, terms, and data protection practices, which may differ from this document.

The operator is not responsible for how such third parties collect, use, or share personal information, nor for the accuracy or security of their content. Users are advised to:

• Review the privacy policy and terms of each linked site before providing any personal data.
• Check how cookies, tracking technologies, and analytics tools are used by those external services.
• Exercise caution when sharing financial or identity information on sites not controlled by this operator.

Accessing a third-party website through a link from this platform is done at the user’s own discretion and risk.