Bet365 Rules and Regulations in India

By creating an account and using the services, you confirm that you have read and understood these general terms and that you agree to comply with them at all times. Acceptance of these terms forms a binding agreement between you and the operator of Bet365 for all betting activities, bonuses, and use of the platform.

User eligibility and legal requirements

To use the betting services in India, you agree that:

• You are at least 18 years old, or higher if required by the law of your State or Union Territory.
• You are legally allowed to participate in online betting under the laws applicable in your place of residence.
• You are using the services on your own behalf and not acting for another person or entity.
• All information provided during registration and later updates is accurate, complete, and up to date.

You are responsible for checking whether online bets are legal in your jurisdiction, taking into account local laws such as the Public Gambling Act 1867 and any State-specific legislation. Use of the services in any area where online betting is not allowed is at your own risk.

Account creation and use

• Only one active account is allowed per person, household, IP address, payment method, and device, unless the operator expressly approves otherwise.
• You must keep your login credentials confidential and not share your account access with any third party.
• You are responsible for all bets and transactions made through your account, whether or not they were placed by you if your credentials have been used.
• You must promptly inform customer support if you suspect unauthorised access to your account.

The operator may request documents at any time to verify your identity, age, address, payment methods, and source of funds, in line with KYC and AML obligations.

Right to modify terms and services

The operator reserves the right to update, amend, or replace these terms, the betting rules, and any bonus conditions at any time to reflect legal, regulatory, technical, or operational changes. Where required by law, you will be notified of material changes in advance or on your next login. Continued use of the services, bets, or account after such changes will amount to your acceptance of the updated terms.

The operator may, at its discretion and subject to legal requirements:

• Suspend, limit, or close accounts.
• Refuse to register new accounts.
• Remove or modify any betting event, odds, or markets.
• Correct obvious errors related to odds, event details, or settlement.

Proper use of the platform

When you use the website, mobile application, or any services, you agree not to:

• Engage in any form of fraudulent or illegal activity, including matched betting using multiple accounts, money laundering, or collusion.
• Manipulate the outcome of any event or use inside information for placing bets.
• Use bots, scripts, or automated tools to place bets or access the platform.
• Interfere with the technical operation of the site, including attempts to bypass security systems.
• Misuse bonuses or promotions by violating their specific terms.

The operator may investigate suspected misuse or illegal activity and may suspend bets, accounts, and payments while an investigation is ongoing.

Content protection and intellectual property

All content on the platform, including logos, trademarks, odds displays, event data, software, text, graphics, and layouts, is protected by intellectual property laws. You may only use this content for personal, non-commercial use related to placing bets and accessing services. You are not allowed to:

• Copy, adapt, broadcast, or distribute any content without prior written consent.
• Reverse engineer, decompile, or modify any software used on the site or app.

Liability limitations

To the maximum extent permitted by applicable Indian law:

• Betting services are provided on an “as available” basis and technical interruptions may occur.
• The operator is not liable for any loss of data, interruption of service, delays, or communication failures, unless caused directly by its gross negligence or wilful misconduct.
• The operator is not responsible for losses resulting from your own devices, internet connection, or failure to read and understand the rules.

Your maximum remedy for any claim relating to a specific bet or event is limited to the amount of the bet or the applicable statutory remedies available under Indian consumer protection rules. Nothing in these terms excludes any legal rights you may have under mandatory laws in India regarding unfair practices or consumer rights.

These general betting rules apply to all bets placed through your account on the platform, unless specific sport, event, or market rules state otherwise. You must read the general rules and any special rules for a given event before placing your bet.

Eligibility to place bets

You may place bets only if:

• Your registration has been completed and your account is active.
• Your identity, age, and, where required, address have been verified.
• You are physically located in a jurisdiction where online betting is legal at the moment you place the bet.
• You have sufficient available balance in your account or you are using an allowed bonus balance subject to bonus conditions.

The operator may restrict your ability to place bets or participate in bonuses if required by law, risk controls, or responsible gambling policies.

Bet acceptance and confirmation

• A bet is accepted only after it has been processed on the operator’s servers and appears in your betting history.
• When you submit a bet, a confirmation message or ticket is generated. This indicates that the bet request has been received, not that it is guaranteed to be accepted in all circumstances.
• If there is any discrepancy between the on-screen confirmation and the records on the server, the server records will prevail.

The operator reserves the right to refuse or limit any bet, to set maximum payout amounts per bet, event, or account, and to cancel bets that violate rules, bonuses, or legal requirements.

Minimum and maximum bets

• Each market or event may have a specified minimum and maximum stake.
• Limits may differ depending on sport, event importance, and the type of bet (for example, single, multiple, or system bets).
• Personalized limits may be applied to your account for risk management or responsible gambling reasons.

Information on generic stake limits is provided in the help or betting rules section, but specific limits displayed at the time of placing a bet will prevail.

Odds, settlement, and calculation of wins and losses

• Odds for each event represent the price offered at the time your bet is accepted.
• Returns are calculated by multiplying the accepted odds by the stake, subject to any applicable deductions, rule changes, or specific market rules.
• For winning bets, your account will be credited after the result of the event is confirmed based on official sources.

If an event is void or cancelled, or if the result is declared invalid by the official governing body, the operator will apply the specific sport rules. This may result in settlement as void and return of stake, or recalculation of winnings for multiples.

Betting restrictions

The operator may apply certain restrictions, including:

• Limits on the number of bets or the total stake placed on a given event.
• Exclusion from certain markets, bonuses, or promotions.
• Prohibition on placing bets on events where you are involved as a participant, official, or have inside information.

These restrictions are applied to meet legal, integrity, and responsible gambling duties. Failure to respect such restrictions may result in voided bets and account sanctions.

Cancellation, errors, and disputes

• Once a bet has been accepted, you cannot usually cancel or change it.
• If there is an obvious error in odds, event details, or market configuration, the operator may adjust the odds to a fair value or void the bet. Obvious error means a price or condition that is significantly different from the general market or was clearly set incorrectly due to technical or human mistake.
• If a bet has been settled using incorrect data, the settlement will be corrected, and your balance will be adjusted accordingly.

If you dispute the settlement of a bet, you should contact customer support and provide event details, time of bet, and ticket number. Disputes will be reviewed fairly under the general rules, sport-specific rules, and applicable law. If you remain unhappy, you may seek assistance from relevant external dispute bodies where available under Indian law.

These payment rules govern deposits, withdrawals, use of funds, and any financial operations conducted through your betting account in India.

Deposits and account funding

• You may fund your account only through payment methods registered in your own name, such as Indian bank accounts, UPI, cards, or approved e-wallets, subject to availability.
• The minimum and maximum deposit amounts depend on the chosen method and applicable banking limits.
• Funds credited to your account are intended solely for bets and related services; they must not be used as a substitute for a general payment or money transfer service.

Deposits may be subject to checks under fraud and AML procedures. The operator may delay or reject a deposit if any irregularity is detected.

Withdrawals

• Before any withdrawal, you may be required to complete KYC verification, including proof of identity, address, and ownership of payment methods.
• Withdrawals are normally processed using the same method and currency used for deposits, wherever feasible and allowed under banking rules.
• Minimum and maximum withdrawal limits apply per transaction or per day, depending on method and operational policy.

Processing times vary by method and may be affected by bank holidays, intermediary banks, and required security checks. The operator is not responsible for delays caused by third-party payment providers.

Fees and currency

• The operator may apply fees to certain deposit or withdrawal methods if notified in advance in the payments section.
• Currency conversion charges may be applied by your bank or payment provider if your account currency differs from the currency of your card or wallet.

You are responsible for any taxes or duties imposed on your betting activity or withdrawals under Indian law, including any tax deducted at source that may apply to winnings.

Transaction monitoring, restrictions, and reversals

• The operator monitors payments for fraud, misuse of bonuses, and money laundering indicators.
• Multiple rapid deposits and withdrawals without genuine betting activity may be considered suspicious.
• The operator may refuse, reverse, or restrict transactions, freeze funds, or request additional documents if irregularities are noted.

If a deposit is charged back or reversed by your bank or card issuer, the operator may:

• Deduct the amount from your account balance.
• Cancel any related bets, bonuses, or winnings.
• Suspend your account pending investigation.

Cancellation of operations

• Once a payment request has been submitted, it cannot usually be cancelled by the user. In some cases, the operator may assist if the transaction has not yet been processed.
• The operator may cancel or hold transactions if required to comply with court orders, tax directions, regulatory instructions, or AML controls.

Any unresolved payment disputes may be escalated through customer support and, if necessary, to appropriate external forums in accordance with Indian law.

Responsible use of betting services is a core part of this platform’s legal and ethical obligations in India. You should treat betting as a form of entertainment, not as a way to earn regular income or solve financial problems.

Principles of responsible betting

You are encouraged to:

• Set a budget for bets and never stake money you cannot afford to lose.
• Monitor how much time and money you spend on betting.
• Avoid betting when under stress, under the influence of alcohol or drugs, or when trying to recover previous losses.

Where required by Indian law or good practice codes, the operator will provide responsible gambling messaging, access to tools, and links to support organisations.

Control tools available

Subject to technical availability for India, you may use the following tools through your account settings or customer support:

• Deposit limits: Set daily, weekly, or monthly deposit caps for your account.
• Loss or stake limits: Limit the total amount you can bet or lose in a given period.
• Time reminders: Receive notifications about the duration of your betting sessions.
• Self-exclusion: Request temporary or permanent exclusion from betting services. During self-exclusion, you will not be allowed to place bets, and marketing communication will be restricted as far as technically possible.

Changes to limits may take effect immediately for decreases, and after a cooling-off period for increases, to support safer betting behaviour.

Support for gambling-related problems

If you feel that betting is affecting your personal, family, or financial life, you should seek professional help. Support in India may be available through:

• Mental health professionals and counselling services.
• Helplines operated by NGOs or hospitals that deal with addiction and related issues.

The operator may, at its discretion, apply additional protections such as account restrictions, denial of bonuses, or enforced breaks if there are indications that your betting is no longer within safe limits.

Protection of minors

• Under Indian law, minors are not allowed to participate in betting or gambling.
• You must take steps to prevent children or any underage person from accessing your account or devices.

Use device-level protection such as passwords and content filters to restrict access. The operator may carry out age verification checks and will close any account if it has evidence that the user is underage, voiding bets where required and returning deposits subject to legal obligations.

The operator of Bet365 is committed to preventing money laundering and financing of terrorism, including compliance with Indian laws such as the Prevention of Money Laundering Act (PMLA) and any related rules or guidance, to the extent they apply to online betting.

Legal obligations and AML framework

In line with global standards and Indian legal expectations, the operator:

• Implements policies to identify customers and understand the nature of their activities.
• Monitors transactions to detect unusual or suspicious patterns.
• Maintains records of bets, deposits, withdrawals, and KYC information for legally required periods.

Where necessary, suspicious activities may be reported to competent authorities, subject to applicable jurisdiction rules.

Know Your Customer (KYC) requirements

To meet AML obligations, you agree to provide accurate and valid documents upon request, which may include:

• Government-issued photo identity (such as Aadhaar, PAN, passport, or driving licence, as allowed).
• Proof of address (such as utility bill, bank statement, or Aadhaar, if acceptable under the policy).
• Proof of ownership of payment methods and, where assessed as necessary, evidence of source of funds.

The operator may suspend betting, deposits, or withdrawals until KYC checks are completed to a satisfactory standard.

Transaction monitoring and suspicious activity

The operator may treat the following as indicators of potential suspicious activity:

• High-value or frequent transactions that are inconsistent with your known profile or declared income.
• Rapid movement of funds through the account without genuine betting activity.
• Use of multiple payment methods or accounts not in your own name.

Automated systems and manual reviews are used to identify patterns that may require further investigation. You may be contacted for clarification or additional documents.

Consequences of AML policy breaches

If the operator reasonably suspects that your account is being used for money laundering, fraud, or other illegal conduct, it may:

• Reject deposits or withdrawals in part or in full.
• Freeze or block your account and funds for further review.
• Void bets and cancel bonuses or winnings related to suspicious transactions.
• Close your account and restrict future access to the services.

Actions taken for AML reasons may be reported to relevant authorities as allowed or required by law. Due to confidentiality obligations, the operator may not be able to share all details of such reports or investigations.

This privacy policy explains how personal data of users in India is collected, used, stored, and protected when you use the website, mobile application, and related services.

Personal data collected

The operator may collect the following categories of data:

• Identification data: name, date of birth, gender, nationality, and government-issued ID numbers where legally permitted.
• Contact details: address, email, phone number.
• Account data: username, registration details, preferences, communication settings.
• Financial data: limited payment information such as masked card details, bank information, and transaction records.
• Usage data: login times, device identifiers, IP address, browser type, and interaction with pages and bets.
• Verification and compliance data: copies of documents provided during KYC checks and any risk assessments carried out under AML or responsible gambling duties.

Purposes and legal basis for use of data

Personal data is processed for purposes such as:

• Creating and managing your account and providing access to betting services.
• Verifying age, identity, and eligibility to use the platform.
• Processing deposits, withdrawals, and bet settlements.
• Enforcing terms and conditions, including investigation of fraud, misuse of bonuses, or AML concerns.
• Meeting legal obligations under Indian and other applicable laws, including record-keeping, tax, and reporting.
• Improving services, site operation, and security based on aggregated or anonymised data.

Where required by applicable data protection laws, consent will be obtained for specific types of processing, such as certain marketing communications.

Data sharing and international transfers

Personal data may be shared, under appropriate safeguards, with:

• Group companies involved in operating the platform.
• Payment service providers, banks, and financial institutions involved in your transactions.
• Service providers offering IT, security, analytics, KYC, or customer support services.
• Regulatory bodies, courts, law enforcement, or tax authorities when required by law.

Some recipients may be located outside India. In such cases, contractual and technical safeguards are used to protect your personal data.

Data retention

Personal data is retained for as long as necessary to fulfil the purposes outlined in this policy, meet legal and regulatory record-keeping requirements, and defend legal claims. When data is no longer required, it will be deleted or anonymised in a secure manner.

Your rights over personal data

Subject to applicable law, you may have rights such as:

• Access to personal data held about you.
• Correction of inaccurate or incomplete information.
• Request for deletion or restriction of processing in certain circumstances.
• Objection to processing based on legitimate interests, where applicable.
• Withdrawal of consent for processing based on consent, without affecting past lawful processing.

To exercise these rights, you may contact customer support or the dedicated data protection contact provided in the help section. Requests will be addressed in line with legal timeframes and identification safeguards.

Cookies and similar technologies

The website and app use cookies and similar tools to:

• Maintain your login session.
• Remember preferences and language settings.
• Collect statistics on site usage to improve performance.

You may manage cookie settings through your browser or device controls, but some features may not function properly if certain cookies are disabled.

Protection of your account, funds, and personal data is a central requirement of the services provided in India.

Technical security measures

The operator applies industry-standard technical safeguards to protect data and transactions, which may include:

• Encryption protocols to secure communication between your device and the servers.
• Segregation of customer funds from operational accounts to the extent required by regulatory guidance.
• Regular security testing and monitoring of systems for vulnerabilities.

Access to sensitive systems and data is restricted to authorised personnel only, under strict access control policies and audit logs.

Account-level protection

You are responsible for maintaining the confidentiality of your login details. To support you, the platform may provide:

• Strong password requirements and guidance.
• Optional two-factor authentication for additional account security where supported.
• Session timeout settings that log you out after a period of inactivity.

You should:

• Avoid using shared devices or public networks for login where possible.
• Log out after finishing your betting session.
• Contact support immediately if you suspect any unauthorised access or unusual activity, such as bets you did not place or unrecognised transactions.

Continuous monitoring and incident response

The operator uses automated tools and manual reviews to monitor systems and accounts for signs of compromise, such as:

• Unusual login locations or device changes.
• Sudden shifts in betting patterns that may indicate compromised access.

In the event of a suspected or confirmed security incident:

• Affected accounts may be temporarily locked.
• Password reset or additional verification may be required.
• Relevant authorities and, where legally necessary, affected users will be informed.

While robust steps are taken to safeguard your data and bets, no online system can guarantee absolute security. You should adopt safe digital practices and keep your devices and software updated to reduce risk.